Service Coordination Inc.
SCI helps people thrive by navigating resources to find housing, secure employment, connect with medical care, or support independent living.
WCAG 2.2 AAA Accessible Website to Best Serve the People they Support
Accessible Events Calendar
Home page hero "We believe in the power of possibility"
"Cards" linking to stories about people SCI supports
List of searchable, filterable resources
Highlights
WCAG AAA Accessibility
Accessibility Training for Staff
Brand Refresh
Features
While the entire site aims for AAA accessibility, creating a literal calendar in an accessible manner is a challenge that we solved with a calendar plugin designed for accessibility, and paying extra attention to font size and color contrast.
When a person selects an option from the “I would like to…” field, the following fields change to ensure the correct information is collected. And, using logic, the form will send the information provided to the right person, based on the selected option.
The resources list allows people to search or to filter by various criteria — making it easy to quickly drill down to the right information.
Results
To Best Serve SCI's Clients, Level AAA Standards Were Applied to this Site
SCI serves people in the state of Maryland who may have one or more disabilities. They help them to navigate the system, ensuring they get the supports and services needed to live fulfilling, meaningful, and independent lives.
Their previous website was very outdated, not accessible, and in fact was using an accessibility overlay (proven to hinder accessibility). The brand identity was vague and not well implemented.
Since accessibility of the website was a top priority for an audience of people with disabilities, we implemented level AAA accessibility throughout the site, to the greatest extent possible within the budget. And we provided training to the staff on the importance of accessibility and what it is on a website, how to write Alt text to make images accessible, and how to make PDFs accessible.
We hired WebAIM to provide another layer of accountability and had them review our wireframes, providing guidance to ensure our design and code was meeting AAA, and to provide manual testing of key pages by people using assistive devices.
We also provided a brand refresh to modernize and standardize the brand look and feel.
The new site makes it much easier for people to locate and access valuable resources and information, and makes it easy for people to contact the right department to get the help they need.